Welcome to Aurora Village Epping Medical Centre

Consultations provided by Independent Medical Practitioners and Allied Health Service Providers

With a team of highly qualified and dedicated doctors as well as outstanding nursing and admin staff, we aim to provide the best in quality medical care to all of our patients. In a modern centrally located practice, we offer multiple medical services under one roof so that all of your health needs are treated with a team care approach. The depth of medical experience available at our clinic ensures well coordinated and appropriate health care for you and your family.

Call now to make an appointment: (03) 9408 1751

Doctors

Services Offered

If you have a care plan in place you may be eligible for bulk-billing allied health services such as: podiatry, physiotherapy, dietician, chiropractor, mental health care plan, etc. All the usual GP services are offered as well as:

• 24 Hour BP Monitor.
• Allied Health (Podiatrist, Dietitian & Physio).
• Asthma Care.
• Child immunisations.
• Childhood, Adult & Travel Immunisations.
• Dressings & Wound Management.
• ECG’s.
• Excisions.
• Family Medicine.
• Flu Vaccinations.
• Flu vaccines.
• Health Assessments & Care Plans.
• Iron infusions.
• Minor Procedures.
• Mirena & Implanon.
• Pathology.
• Pathology Collection.
• Skin Checks.
• Spirometry.

Payment of Fees

We request payment of fees at the time of consultation. EFTPOS or credit card is preferred. An additional $10 will be charged when accounts are not settled at that time. A cancellation fee may be charged if 2 hours notice is not given. Please be aware that there is a DNA fee of $50.00.

Billing

This is a mixed billing clinic, please call our practice for further information, if you have a current health care card or pension card please present it to the receptionist along with your Medicare card when you arrive for each visit. Procedures may incur an out-of-pocket fee. TAC and Work Cover accounts are charged to the patient on the day if they have not yet received a claim number. Other services such as Pre-employment and Insurance medicals do not have Medicare rebates and must be paid on the day.

After Hours Service

After hours medical service is provided by phoning Doctor Square on 132 660

Appointments

Consultation with your preferred GP is available by appointment. A standard consultation takes about 10 minutes. If you feel more time may be necessary, such as for travel advice or a pap smear, please advise our receptionist at the time of booking. If your medical problem is urgent, or your condition is not improving as expected, please advise us so that we can review your situation as soon as possible. If you do not attend a scheduled appointment and have not provided at least 2 hours’ notice a $30 fee may be charged for non-attendance.

Doctor of choice

You are encouraged to see the doctor of your choice. We endeavour to ensure continuity of care with appointments with the same doctor, whenever possible.

Repeat Prescriptions and Referrals

We believe it is in the best interest of your health to see you personally for scripts and referrals. A short consultation will avoid communication errors and inappropriate health management.

Test results

All tests are reviewed by the referring doctor. However you are advised to come in if you wish to discuss your results. You will be contact if the doctor requires you to have follow up appointment. Patients should be seen by the doctor who ordered the test to ensure continuity of care.

Telephoning the doctor

A doctor or nurse will be available for telephone calls in emergency situations. For all other requests, including obtaining test results, you will need to make an appointment to see the doctor in a consultation. This is important for improved communication, medico legal reasons and appropriate health care.

Phone calls

Regarding phone calls from patients. If the doctor is unavailable at the time of your call a message will be taken and relayed.

Reminders and Recalls

Patients are offered this service for various follow up appointments e.g. Pap Smears. Immunisations, etc. If you do not want to be on a recall system, please advise the receptionist or Nurse.

Privacy

In line with Australian Privacy Principles 2014, your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Computerised Medical Records

The Clinic uses Best Practice for paperless computerised medical records and will be moving to utilise the PCEHR – personal national electronic health record system.

Management of your health information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Access to personal health information is available on request.

Your Suggestions

We constantly strive to give you the best possible care and attention. Please tell us if you have any suggestions or ideas as to how we may improve any aspect of our service. You may like to leave a note in the ‘feedback box’ in the waiting room. We take your concerns, complaints and suggestions seriously. However, if you wish to take the matter further you can contact the Health Complaints Commissioner:

Level 26, 570 Bourke Street

Melbourne 3000

Tel: 1300 582 113

Website: www.hcc.vic.gov.au

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung peoples of the Eastern Kulin and pays respect to their Elders past, present and emerging.