Welcome to Highlands Medical Centre

Consultations provided by Independent Medical Practitioners and Allied Health Service Providers

As dedicated healthcare team members of Highlands Medical Centre, we aim to provide the best in quality medical care to all of our patients. In a modern centrally located practice, we offer multiple medical services under one roof so that all of your health needs are treated with a team care approach. The depth of medical experience available at our clinic ensures well coordinated and appropriate health care for you and your family.

Call now to make an appointment: (03) 8339 7200

Doctors

Services Offered

If you have a care plan in place you may be eligible for bulk-billing allied health services such as: podiatry, physiotherapy, dietician, osteopath, mental health care plan, etc. All the usual GP services are offered as well as:

• Childhood immunisations
• COVID 19 Vaccinations & Boosters
• Cryotherapy for the freezing of warts and skin lesions
• Iron Infusions
• Minor surgery, such as removal of moles and skin cancers
• Pathology services including blood tests and ECGs
• Vaccines for travel and flu etc.
• Women’s health: Mirena (removal only) & Implanon (insertion and removal)

This clinic provides wheelchair access and up to date computer prescribing.

Billing

Our clinic is mixed billing, those under 16 years are Bulk Billed. Please call reception for clarification of fees. If you have a current health care card or pension card please present it to the receptionist along with your Medicare card when you arrive for each visit. TAC and work cover accounts are charged to the patient on the day if they have not yet received a claim number. Other services such as pre-employment and insurance medical do not have Medicare rebate and are charged and attract a GST charge. Fees may be charged for transfer of Medical Records to other Medical Centres.

After Hours Service

After hours medical service is provided by the Australian Locum Medical Service by either phoning the clinic or calling Doctor Doctor Locum Service on 13 26 60

Appointments

Routine appointments are made every 10 minutes. If you feel you may require more time with the doctor please book a longer appointment. Longer consultations will be needed for medical reports, e.g. Pre- Employment Medical – Please check with the receptionist. Emergency cases are treated as quickly as possibly depending on the urgency. By running on an appointment system, we try to keep waiting time to a minimum, however, delays do occur from time to time and preference is given to those with appointments. If you are unable to attend your appointment, please call two hours prior to cancel, as a charge may apply for missed appointments.

Doctor of choice

You are encouraged to see the doctor of your choice. We endeavour to ensure continuity of care with appointments with the same doctor, whenever possible.

Repeat Prescriptions and Referrals

We believe it is in the best interest of your health to see you personally for scripts and referrals. A short consultation will avoid communication errors and inappropriate health management.

Test Results

All tests are examined by the referring doctor. However, you are advised to come in if you wish to discuss your results. The clinic will contact you if the doctor feels that the test results need further action. Patients should be seen by the doctor who ordered the test to ensure continuity of care.

Telephoning the doctor

A doctor or nurse will be available for telephone calls in emergency situations. For all other requests, including obtaining test results, you will need to make an appointment to see the doctor in a consultation. This is important for improved communication, medico legal reasons and appropriate health care.

Phone Calls

Regarding phone calls to the clinic, your call might not be taken straight away unless it is an emergency. All communication is usually through the receptionist who will take a message and forward it to the doctor.

Reminders and Recalls

Patients are offered this service for various follow up appointment e.g.: pap smears, care plans, health check,. If you don’t want to be on a recall system, please advise receptionist or nurse.

Home Visits

Home visits may be provided to people too sick to attend the clinic and living in immediate vicinity and must be a regular patient of the practice. Home visits are not bulk billed by our doctors.

Privacy

In line with Australian Privacy Principles 2014, your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Computerised Medical Records

The Clinic uses Medical Director for paperless computerised medical records and will be moving to utilise the PCEHR – personal national electronic health record system.

Management of your health information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Access to personal health information is available on request. Contact the Australian Privacy Commission by telephone on 1800 136 066 or 8601 5200.

Your Suggestions

We constantly strive to give you the best possible care and attention. Please tell us if you have any suggestions or ideas as to how we may improve any aspect of our service. You may like to leave a note in the ‘feedback box’ in the waiting room. We take your concerns, complaints and suggestions seriously. However, if you wish to take the matter further you can contact the Health Complaints Commissioner:

Level 26, 570 Bourke Street

Melbourne 3000

Tel: 1300 582 113

Website: www.hcc.vic.gov.au

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung peoples of the Eastern Kulin and pays respect to their Elders past, present and emerging.