Lyndarum Family Clinic

Welcome to our Lyndarum Family Clinic

Consultations provided by Independent Medical Practitioners and Allied Health Service Providers

We aim to provide the highest level of care to our patients. We are located on Lyndarum drive in Epping, servicing the Epping, South Morang, Mill Park and Thomastown area.

Call now to make an appointment: (03) 9408 7524

General Practitioners

Services Offered

If you have a care plan in place you may be eligible for bulk-billing allied health services such as: podiatry, physiotherapy, dietician, chiropractor, mental health care plan, etc. All the usual GP services are offered as well as:

• Childhood immunisations
• COVID vaccine
• Cryotherapy for the freezing of warts and skin lesions
• Minor surgery, such as removal of moles and skin cancers
• Mirena & Implanon
• Pathology services including blood tests and ECGs
• Vaccines for travel and flu etc.

This clinic provides wheelchair access and up to date computer prescribing.
We hope to provide the highest level of care and continuity of our patients. Please let the reception staff know if you have any concerns or suggestions as to how we can better our services.

Appointments

Routine appointments are made every 10 minutes. If you feel you may require more time with the doctor please book a longer appointment. Longer consultations will be needed for medical reports, e.g. Pre- Employment Medical – Please check with the receptionist. Emergency cases are treated as quickly as possibly depending on the urgency. By running on an appointment system, we try to keep waiting time to a minimum, however, delays do occur from time to time and preference is given to those with appointments. If you are unable to attend your appointment, please call two hours prior to cancel, as a $15 fee applies for missed appointments.

Billing

We are a bulk billing practice, however some consultations may attract a fee. If you have a current health care card or pension card please present it to the receptionist along with your Medicare card when you arrive for each visit. TAC and work cover accounts are charged to the patient on the day if they have not yet received a claim number. Other services such as pre-employment and insurance medical do not have Medicare rebate and are charged and attract a GST charge. For those without Medicare, our fees are $65 for a standard consultation and $80 for a long consultation. Please ensure you attend any appointment you make, as a non-attendance fee for the full consultation will be charged and this is not refunded through Medicare. Fees may be charged for transfer of Medical Records to other Medical Centres.

Test Results

All tests are examined by the referring doctor. However, you are advised to come in if you wish to discuss your results. The clinic will contact you if the doctor feels that the test results need further action. Patients should be seen by the doctor who ordered the test to ensure continuity of care.

Reminders

Patients are offered this service for various follow up appointment e.g.: pap smears, care plans, health check,. If you don’t want to be on a recall system, please advise receptionist or nurse.

After Hours Service

After hours medical service is provided by the Australian Locum Medical Service by either phoning the clinic or calling Doctor Doctor Locum Service on 13 26 60.

Home Visits

Home visits may be provided to people too sick to attend the clinic and living in immediate vicinity and must be a regular patient of the practice. Home visits are not Bulk billed by our doctors.

Privacy

In line with Australian Privacy Principles 2014, your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Patient Feedback

We care about the quality of the service we provide. If you wish to make any suggestions or criticism please discuss them with your doctor or the reception staff. If you prefer you can contact the Health Services Commissioner on 1800 136 066 or 8601 5200.

Doctor of choice

You are encouraged to see the doctor of your choice. We endeavour to ensure continuity of care with appointments with the same doctor, whenever possible.

Repeat Prescriptions and Referrals

We believe it is in the best interest of your health to see you personally for scripts and referrals. A short consultation will avoid communication errors and inappropriate health management.

Telephoning the doctor

A doctor or nurse will be available for telephone calls in emergency situations. For all other requests, including obtaining test results, you will need to make an appointment to see the doctor in a consultation. This is important for improved communication, medico legal reasons and appropriate health care.

Phone calls

Regarding phone calls from patients. If the doctor is unavailable at the time of your call a message will be taken and relayed.

Computerised Medical Records

The Clinic uses Medical Director for paperless computerised medical records and will be moving to utilise the PCEHR – personal national electronic health record system.

Your Suggestions

We constantly strive to give you the best possible care and attention. Please tell us if you have any suggestions or ideas as to how we may improve any aspect of our service. You may like to leave a note in the ‘feedback box’ in the waiting room. We take your concerns, complaints and suggestions seriously. However, if you wish to take the matter further you can contact the Health Complaints Commissioner:

Level 26, 570 Bourke Street

Melbourne 3000

Tel: 1300 582 113

Website: www.hcc.vic.gov.au

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung peoples of the Eastern Kulin and pays respect to their Elders past, present and emerging.