Marriot Waters Medical Centre

Welcome to our Medical Centre

Consultations provided by Independent Medical Practitioners and Allied Health Service Providers

With a team of highly qualified and dedicated doctors as well as outstanding nursing and admin staff, we aim to provide the best in quality medical care to all of our patients. The depth of medical experience available at our clinic ensures well coordinated and appropriate health care for you and your family.

Call now to make an appointment: (03) 8738 9191

Doctors

Services Offered

If you have a care plan in place, you may be eligible for bulk-billing allied health services such as:

• 4-year-old health checks
• 6-week checks for babies
• All the usual GP services, including:
• Bulk Billed Laser Acupuncture (Call for more details)
• Childhood Immunisations
• Chiropractor services
• Cryotherapy for freezing warts and skin lesions
• COVID vaccines
• Dietetics
• Laser Acupuncture (provided by Dr. Kee Wong)
• Mental health care plans
• Minor surgery (such as mole and skin cancer removal – out-of-pocket fees may apply as advised by your GP)
• Pathology services including blood tests and ECGs
• Physiotherapy
• Podiatry
• Telehealth consultations (email consent required)
• Vaccines for travel and flu

This clinic provides wheelchair access and aims to offer the highest level of care and continuity for our patients. Please advise reception staff if you have any concerns or suggestions on how we can improve our services.

Consultations & Bulk Billing (Conditions Apply)

We are a mixed billing clinic, with bulk billing available for all patients holding a valid Medicare card, with a few exceptions:

• Dr. Israt Khair:
  • A $65.00 fee applies for new patients or those not seen in over 2 years. Subsequent consultations will be bulk-billed.
• Dr. Kee Ing Wong and Dr. Jennie Wong will bulk bill all patients (except for WorkCover, health funds, or patients without Medicare).
• Children under the age of 16, Concession Care Card Holders, Pension Card Holders, and Senior Health Card holders are exempt from the first visit charge.
• For those without Medicare, the fee is $65 for a standard consultation and $102 for a long consultation.
• TAC and WorkCover accounts are payable on the day by the patient if they have not received a claim number or have not met the employer threshold (approximately $880). Charges will be billed once the patient has received a claim number.
• Other services such as pre-employment medicals, insurance medicals, and reports are not claimable through Medicare and incur GST.

If you hold a current health care or pension card, please present it to the reception staff on arrival for each visit.

Appointments

We prefer patients to book specific appointment times. If you need appointments for multiple family members, we recommend booking two consecutive appointments. If you anticipate needing more time with the doctor, please book a longer appointment. Longer consultations are required for services such as pre-employment medicals. Please check with the receptionist to confirm appointment times for these services.

Emergency cases are treated as quickly as possible depending on urgency. While we strive to keep waiting times to a minimum, delays do occasionally occur, and preference is given to those with appointments.

Cancellation Policy: If you are unable to attend your appointment, please cancel at least one hour prior to the scheduled time to avoid a cancellation fee. Masks are required at all times in the clinic. Please note that Sunday’s opening hours are subject to doctor availability.

After Hours Care

After-hours medical care is provided by the Doctor Doctor Locum Medical Service. Call 13 26 60 for assistance.

Privacy

In line with the National Privacy Principles (2014), your medical record is a confidential document. It is the policy of this practice to maintain the security of your personal health information at all times and ensure it is only accessible to authorized staff.

The clinic uses Medical Director for paperless computerized medical records and plans to transition to the PCEHR (Personal National Electronic Health Record) system.

Test Results

All test results are reviewed by the referring doctor. If you wish to discuss your results, please book an appointment with the doctor who ordered the test to ensure continuity of care. If the doctor requires further action, you will be contacted for a follow-up appointment.

Doctor of Choice

You are encouraged to see the doctor of your choice. We make every effort to ensure continuity of care by booking appointments with the same doctor whenever possible.

Phone Calls

If you call to speak with a doctor and the doctor is unavailable, a message will be taken and relayed. The doctor will return your call as soon as possible.

Reminders and Recalls

We offer reminder and recall services for various follow-up appointments, including Pap Smears, Immunisations, etc. If you do not wish to be on the recall system, please inform the receptionist or nurse. The practice also participates in national and state/territory reminder systems (subject to informed patient consent).

Patient Feedback

We value the quality of service we provide and welcome any suggestions or feedback. You can submit feedback via the Suggestion Box located at the front desk or discuss it directly with your doctor or the Practice Manager. Alternatively, you may contact the Health Complaints Commissioner at:

Level 26, 570 Bourke Street, Melbourne 3000
Tel: 1300 582 113
Website: www.hcc.vic.gov.au

Telehealth Consultations

As part of the response to COVID-19, we now offer Telehealth consultations via phone or video call. This allows patients to continue receiving care from the comfort and safety of their home.

Eligibility:

• Telehealth is available to all patients eligible for Medicare-funded services, with specific MBS items for vulnerable patients and those in self-isolation.
• Telehealth may not be suitable for all medical conditions, and your doctor will discuss if a face-to-face consultation is required.

How it Works:

• Telehealth consultations are similar to face-to-face visits, conducted via phone or video, and the appointment will be scheduled with your doctor.
• If you’re a continuing patient, your medical information will already be available.
• You may have family members or carers present during your consultation if desired.

Technology:

• You can use a smartphone, tablet, or computer with a camera, microphone, and internet connection.
• Ensure you are in a quiet, private space for confidentiality.

Confidentiality:

• Telehealth appointments are private and confidential, with security systems in place to meet privacy standards.
• Please do not record your session to minimize the risk of data breaches.

Payment:

• Telehealth services may be bulk-billed if you are eligible under the new COVID-19 telehealth regulations.

If you have any questions or concerns about Telehealth or if you would like to book a Telehealth consultation, please contact the clinic.

Acknowledgement

We acknowledge the Traditional Owners of the land on which we operate, the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung peoples of the Eastern Kulin, and pay our respects to their Elders, past, present, and emerging.