Watervale Medical Centre

Welcome to our Watervale Medical Centre

Consultations provided by Independent Medical Practitioners and Allied Health Service Providers

Thank you for visiting Watervale Medical Centre. We aim to provide the highest level of care to our patients. Conveniently located within Watervale Shopping Centre, we are easily accessible to those who live or work in Taylors Hill and surrounding areas, such as Burnside Heights, Caroline Springs, Hillside, Sydenham, Delahey, and Kings Park. There is ample parking available onsite and we are close to public transport for those unable to drive.

Call now to make an appointment: (03) 9307 9161

Our Doctors

Services Offered/ Health Information

If you have a care plan in place you may be eligible for bulk-billing allied health services such as: podiatry, physiotherapy, dietician, chiropractor, mental health care plan, etc. All the usual GP services are offered as well as:

• Pathology services including blood test and ECG’s.
• Childhood immunisations.
• COVID vaccinations.
• Vaccines for travel and flu etc.
• Minor surgery, such as removal of moles and skin cancers.
• Cryotherapy for the freezing of warts and skin lesions.
• Implanon insertion and removal.
• Mirena Removal.
• Tongue Ties (for babies under 6weeks of age)
• Diving Medicals.

• Podiatry.
• Psychology.
• Dietetics.
• Dental services.
• This clinic provides wheelchair access and up to date computer prescribing.

Appointments

Routine appointments are made every 10 minutes. If you feel you may require more time with the doctor please book a longer appointment. Longer consultations will be needed for medical reports, e.g. Pre- Employment Medical – Please check with the receptionist. Emergency cases are treated as quickly as possibly depending on the urgency. By running on an appointment system, we try to keep waiting time to a minimum, however, delays do occur from time to time and preference is given to those with appointments. If you are unable to attend your appointment please call as soon as possible prior to the appointment to enable the time to be offered to another patient.

Billing

This is a mixed billing clinic, please call our practice for further information, if you have a current health care card or pension card please present it to the receptionist along with your Medicare card when you arrive for each visit. Procedures may incur an out-of-pocket fee. TAC and Work Cover accounts are charged to the patient on the day if they have not yet received a claim number. Other services such as Pre-employment and Insurance medicals do not have Medicare rebates and must be paid on the day.

After Hours Service

After hours medical service is provided by calling Doctor Doctor Locum Service on 13 26 60

Home Visits

Home visits may be provided to people too sick to attend the clinic and living in immediate vicinity and must be a regular patient of the practice. Home visits are not bulkbilled by our doctors and a fee may apply.

Test Results

All tests are examined by the referring doctor. However, you are advised to come in if you wish to discuss your results. The clinic will contact you if the doctor feels that the test results need further action. Patients should be seen by the doctor who ordered the test to ensure continuity of care.

Reminders and Recalls

Patients are offered this service for various follow up appointments eg: pap smears. If you don’t want to be on a recall system, please advise receptionist or nurse. The practice participates in national/state or territory reminder systems/registers (subject to informed patient consent)

Privacy

In line with Australian Privacy Principles 2014, your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Patient Feedback

We care about the quality of the service we provide. If you wish to make any suggestions or criticism please discuss them with your doctor or the reception staff / manager.
If you prefer, you can contact the Health Care Complaints Commission at: 26/570 Bourke St, Melbourne VIC 3000. PH: 1300 582 113. Email: [email protected]

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung peoples of the Eastern Kulin and pays respect to their Elders past, present and emerging.